Return Policy

Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied with a product you have purchased from us, you may return it within 14 days of receipt for a refund or exchange, subject to the conditions outlined below.

Return Conditions

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items must be returned with proof of purchase. Custom or personalized items may not be eligible for return unless they are defective.

Service Cancellations

For curation services, cancellation policies may vary depending on the specific service package and stage of completion. Please contact us to discuss cancellation options for services that have not yet been completed.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable timeframe. You will be responsible for return shipping costs unless the item is defective or we made an error.

Exchanges

If you need to exchange an item, please contact us first. We will provide instructions for returning the item and processing the exchange. Exchanges are subject to product availability.

Defective Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

To initiate a return or exchange, or if you have questions about our return policy, please contact us using the information provided on our contact page. We will provide you with return instructions and assist you with the process.